Shipping policy

Shipping and delivery

Delivery area. We deliver to addresses in the United Kingdom.

Delivery cost. Delivery is free on all UK orders.

Order processing

Please allow up to 3 working days for your order to be processed, prepared and dispatched. Working days do not include weekends or UK bank holidays.

Delivery time

Once your order has been dispatched, delivery normally takes approximately 5 working days. Our estimated total delivery time is therefore approximately 7 to 9 working days from the date your order is placed. Delivery times are estimates and may vary because of courier delays, public holidays, busy seasonal periods or circumstances outside our reasonable control.

Tracking

Every order is sent with tracking. We email you the tracking number and link after your order has been dispatched. Please allow some time for the tracking details to update after dispatch.

Delivery delays

If your parcel has not arrived after the estimated 7 to 9 working day delivery window, please email londonblossomuk@gmail.com with your order number and we will investigate.

Delivery address

Please check your delivery address before completing your purchase. If you notice a mistake after ordering, contact us as soon as possible. Once an order has been dispatched we may not be able to change the delivery address.

Lost or missing parcels

If tracking shows your parcel as delivered but you cannot find it, please check around your property, with household members, with neighbours and in any safe place specified for delivery. If you still cannot find it, contact us so we can help investigate.

Damaged parcels

If your parcel or its contents arrive damaged, contact us as soon as possible at londonblossomuk@gmail.com with your order number and photographs of the damaged parcel or product where possible.